Feedback
Customer Feedback
Customer feedback is valuable information provided by clients regarding their experiences with a company's products or services. Typically feedback is provided through the user app after the completion of a ride. It encompasses opinions, complaints, suggestions, and praise, offering insights into customer satisfaction and areas needing improvement. By analyzing customer feedback, businesses can enhance their offerings, address issues promptly, and build stronger relationships with their customers, ultimately leading to increased loyalty and better market positioning.
To check the feedback received from customers
- Navigate to the 'Feedback' tab To view your customer feedback.
- In the Feedback section, you can see detailed feedback entries from customers, including their comments, ratings, and any specific reviews they have left about their rides.
This process ensures that customer feedback is centrally collected and easily accessible, helping you to monitor service quality and customer satisfaction effectively.