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Tickets

Manage Tickets​

  1. Navigate to the 'Tickets' tab.

  1. Click on the "Add Ticket" button.

  1. In the form that appears, fill in the necessary data to accurately describe and categorize the ticket:

    • Category: Choose the appropriate category for the ticket to help direct it to the correct department or team.
    • Header: Provide a concise and descriptive header for the ticket, which outlines the main issue or request.
    • Status: Set the initial status of the ticket, such as 'Open', to indicate that action is required.
    • Priority: Select the priority level (e.g., Low, Medium, High) to indicate the urgency of the ticket and guide the response time.
    • Details: Enter detailed information about the issue or request, providing enough context for the assigned employee to understand and address the matter effectively.

  2. Once all the details are entered, click the "Save" button to finalize and submit the ticket.