Terms & Conditions
Welcome and Thanks for using zoyride.com. This Website/Application/Services is/are operated and
provided by
LogicFirst Private Ltd..
These terms and conditions (User Terms) apply to your visit to and your use of the website and
Services at
www.zoyride.com (the Website) whether through a computer or a mobile phone, the Service and the
Application (as
defined below), as well as to all information, recommendations and or services provided to you on or
through the
Website, the Service and the Application. For the purposes of this User Terms, Zoyride shall mean
LogicFirst
Private Ltd.. You and your means a person who meets the eligibility criteria set out
below.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR
WEBSITE.
SERVICES PROVIDED
Zoyride offers information and a means to obtain transportation services offered by third party
transportation
providers, drivers or vehicle operators (the "Transportation Provider"), which may be requested
through the use
of an application supplied by Zoyride, downloaded and installed by you on your smart phone (the
application) or
through any other channel made available by Zoyride for real-time tracking your ride and booking
purposes. All
services provided by Zoyride to you by means of your use of the Application are hereafter referred
to as the
"Service".
CONTRACT BETWEEN YOU AND ZOYRIDE
User(s) means any individual or business entity/organization that legally operates in India or in
other
countries, uses and has the right to use the Services provided by Zoyride. By using the Application
or the
Service, you enter into a contract with Zoyride (the "Contract"). In order to be able to use the
Application or
Service, you first need to sign up with Zoyride. When signing up, you are obligated to provide
Zoyride with
your personal information, mobile telephone number and credit card data. Upon successful completion
of your
signing up with Zoyride, Zoyride will provide you with a personal account, accessible for you with
a password
of your choice.
If you reside in a jurisdiction that restricts the use of the Service or Application because of age,
or
restricts the ability to enter into contracts such as this one due to age, you must abide by such
age limits and
you must not use the Service and the Application. You represent that if you are an individual, you
are of legal
age to enter into a binding contract, or that if you are registering on behalf of a legal entity,
that you are
authorized to enter into, and bind the entity to, these User Terms and register for the Service and
the
Application.
Zoyride advises its users that while accessing the web site, they must follow/abide by the related
laws.
Zoyride is not responsible for the possible consequences caused by your behavior during the use of
services
provided by Zoyride. Zoyride may, in its sole discretion, refuse the service to anyone at any
time.
This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who
access the
application & web site for any purpose. It also applies to any legal entity which may be represented
by you
under actual or apparent authority. User(s) may use this site solely for their own personal or
internal
purposes.
HOW TO USE THE APPLICATION AND SERVICES PROVIDED
The Application allows you to send a request for transportation service to a Transportation
Provider. The GPS
receiver - which should be installed on the mobile device (smart phone) on which you have downloaded
the
Application - detects your location and sends your location information to the relevant
Transportation Provider.
The Transportation Provider has sole and complete discretion to accept or reject each request for
transportation
service. The Transportation Provider also has sole and complete discretion over whether to use the
Application
to receive the leads generated through the Application. If the Transportation Provider accepts a
request, the
Application notifies you and provides information regarding the Transportation Provider - including
its name,
vehicle registration number, and customer service rating - and the ability to contact the
Transportation
Provider by telephone. The Application also allows you to view the Transportation Provider's
progress towards
the pick-up point, in real-time.
Zoyride shall procure reasonable efforts to bring you into contact with a Transportation Provider
in order to
obtain transportation services, subject to the availability of Transportation Providers in or around
your
location at the moment of your request for transportation services.
For the avoidance of doubt: Zoyride itself does not provide transportation services, and Zoyride
is not a
transportation carrier. It is up to the Transportation Provider to offer transportation services,
which may be
requested through the use of the Application and/or the Service. Zoyride only acts as intermediary
between you
and the Transportation Provider. The provision of the transportation services by the Transportation
Provider to
you is therefore subject to the agreement (to be) entered into between you and the Transportation
Provider.
Zoyride shall never be a party to such agreement.
MANNER OF USE OF APPLICATION AND SERVICES BY You
You warrant that the information you provide to Zoyride is accurate and complete. Zoyride is
entitled at all
times to verify the information that you have provided and to refuse the Service or use of the
Application
without providing reasons.
You may only access the Service using authorized means. It is your responsibility to check to ensure
you
download the correct Application for your device. Zoyride is not liable if you do not have a
compatible mobile
device or if you download the wrong version of the Application for your mobile device. Zoyride
reserves the
right to terminate the Service and the use of the Application should you be using the Service or
Application
with an incompatible or unauthorized device.
By using the Application or the Service, you further agree that:
1- You will only use the Service or download the Application for your sole, personal use and will
not resell it
to a third party;
2-You will not authorize others to use your account;
3-You will not assign or otherwise transfer your account to any other person or legal
entity;
4-You will not use an account that is subject to any rights of a person other than you without
appropriate
authorization;
5-You will not use the Service or Application for unlawful purposes, including but not limited to
sending or
storing any unlawful material or for fraudulent purposes;
6-You will not use the Service or Application to cause nuisance, annoyance or
inconvenience;
7-You will not impair the proper operation of the network;
8-You will not try to harm the Service or Application in any way whatsoever;
9-You will not copy, or distribute the Application or other Zoyride Content without written
permission from
Zoyride;
10-You will keep secure and confidential your account password or any identification we provide you
which allows
access to the Service.
11-You will provide us with whatever proof of identity we may reasonably request;
12-You will only use an access point or data account which you are authorized to use;
13-You are aware that when requesting transportation services by SMS or use of the Application,
standard
messaging charges will apply;
14-You will not use the Service or Application with an incompatible or unauthorized
device;
15-You will comply with all applicable law from your home nation, the country, state and city in
which you are
present while using the Application or Service.
Zoyride reserves the right to immediately terminate the Service and the use of the Application
should you not
comply with any of the above rules.
PAYMENT
You understand that use of the Services may result in charges to you for the services you receive
("Charges").
Zoyride will receive and/or enable your payment of the applicable Charges for services obtained
through your
use of the Application. Charges will be inclusive of applicable taxes where required by law. Charges
may include
other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport
surcharges or
processing fees for split payments. All Charges and payments will be enabled by Zoyride using the
preferred
payment method designated in your Account, after which you will receive a receipt by email. If your
primary
Account payment method is determined to be expired, invalid or otherwise not able to be charged, you
agree that
Zoyride may use a secondary payment method in your Account, if available.
As between you and Zoyride, Zoyride reserves the right to establish, remove and/or revise Charges
for any or
all services obtained through the use of the Services at any time in Zoyride's sole discretion.
Zoyride will
use reasonable efforts to inform you of Charges that may apply, provided that you will be
responsible for
Charges incurred under your Account regardless of your awareness of such Charges or the amounts
thereof.
Zoyride may from time to time provide certain users with promotional offers and discounts that may
result in
different amounts charged for the same or similar services obtained through the use of the Services,
and you
agree that such promotional offers and discounts, unless also made available to you, shall have no
bearing on
your use of the Services or the Charges applied to you. You may elect to cancel your request for
services from a
Transportation Provider at any time prior to such Transportation Provider's arrival, in which case
you may be
charged a cancellation fee.
This payment structure is intended to fully compensate the Transportation Provider for the services
provided.
Any representation by Zoyride (on Zoyride's website, in the Application, or in Zoyride's
marketing materials)
to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you
make for
services provided is not intended to suggest that Zoyride provides any additional amounts, beyond
those
described above, to the Transportation Provider. You understand and agree that, while you are free
to provide
additional payment as a gratuity to any Transportation Provider who provides you with services
obtained through
the Service, you are under no obligation to do so. Gratuities are voluntary.
DAMAGES OR CLEANING FEES
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles
and property
resulting from use of the Services under your Account in excess of normal "wear and tear" damages
and necessary
cleaning ("Repair or Cleaning"). In the event that a Transportation Provider reports the need for
Repair or
Cleaning, and such Repair or Cleaning request is verified by Zoyride in Zoyride's reasonable
discretion,
Zoyride reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning
on behalf
of the Transportation Provider using your payment method designated in your Account. Such amounts
will be
transferred by Zoyride to the applicable Transportation Provider and are
non-refundable.
Should a Transportation Provider report to Zoyride that you have materially damaged the
Transportation
Provider's vehicle, you agree to pay for the reasonable cost of such Repair or Cleaning via the
Payment Method
you have on file with Zoyride.
You agree to cooperate with and assist Zoyride in good faith, and to provide Zoyride with such
information and
take such actions as may be reasonably requested by Zoyride, in connection with any complaints or
claims made
by Transportation Providers or third parties with respect to (i) goods or services offered or
provided by you,
(ii) your use of the Services, or (iii) breach of any of these Terms of Use. If you have a dispute
with one or
more Transportation Providers, you release Zoyride (and Zoyride's officers, directors, agents,
subsidiaries,
joint ventures and employees) from any and all claims, demands and damages (actual and
consequential) of every
kind and nature, known and unknown, arising out of or in any way connected with such
disputes.
CANCELLATION POLICY
You may cancel an order within a certain timeframe as specified on the Website. The cancellation
window varies
by city and may change from time to time. To view the cancellation window applicable to you, please
check the
Website. Please note that not all orders are eligible for cancellation. Cancellation of an order
after the
specified cancellation window may result in cancellation fees.
TERMINATION
You may terminate this Agreement at any time, provided that you discontinue any further use of the
Services.
Zoyride may terminate this Agreement at any time and for any reason, including, but not limited to,
violation
of these Terms of Use, fraudulent or illegal use of the Services, or actions that may cause harm to
others or
Zoyride. In the event of termination by Zoyride for violation of these Terms of Use, any remaining
balance in
your account at the time of such violation may be forfeited, and you may be prohibited from using
the Services
in the future.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Use are governed by and construed in accordance with the laws of the State of [Your
State],
without regard to its conflict of law principles. Any dispute arising out of or relating to these
Terms of Use
or your access or use of the Services will be subject to the exclusive jurisdiction of the state and
federal
courts located within the State of [Your State], and you hereby submit to the personal jurisdiction
of such
courts.
AMENDMENTS
Zoyride may amend these Terms of Use at any time by posting the amended terms on the Website or
within the
Application. Except as otherwise stated in these Terms of Use, all amended terms will automatically
be effective
immediately after they are posted on the Website or within the Application. These Terms of Use may
not be
otherwise amended except in writing signed by you and Zoyride. This Agreement sets forth the entire
understanding and agreement between you and Zoyride with respect to the subject matter hereof.